Emergency Towing

This towing company let their people go around scouting for cars to tow: 1/ Let their people park a “bait” car in the private property, especially property near shopping mall where parking lot filled quickly, 2/ when somebody park the car in the property, the towing company people immediately locked the parked vehicle wheel, 3/ then this towing company people called their team to come for towing immediately, everything can happen in 10minutes. 4/ at their facility, this towing company accept cash only for payment (they do not accept credit card payments even though over the phone they mentioned payment can be paid either by cash or credit cards). Under Florida Statute § 715.07, only the property owner, lessee, or someone authorized by them may cause a vehicle to be towed from private property. If you had your car towed by similar situation like I am having, please report to Davie Police Department about this business.

This company damaged my car and gave one of the most unprofessional customer service experiences I’ve ever had. Let me start by saying: I understand why my car was towed. I accidentally parked in visitor parking without displaying my resident pass. I own a garage space, but had let someone else park in front of it, so I parked in a temporary spot. That part is on me. The real issue is how Emergency Towing handled my vehicle and the complete lack of professionalism during pickup. My front bumper was left damaged with a hole, scratches, and paint peeling. There's also scraping underneath the car panel, which is now dragging when I drive. For reference, this is a new Toyota Camry SE and I have never had damage like this from towing in my life. When we went to pick up the car, the man running the office (alone, with no help) quoted us $210 and asked for cash only. Once he realized my plates were from California and I had an out-of-state ID, he suddenly changed the story and said he could only accept cash because the car was out of state which makes no sense but I still complied. When we returned with the money, the fee had jumped to $288, because they claimed the car had been there for "two days" — even though it hadn’t been there more than 6 hours. We were told they towed they towed the car late night on November 10 and we picked it up the morning of November 11. They counted that as two full days. It felt like a complete ripoff. While we were trying to calmly ask questions, the employee became agitated and made unnecessary comments. When my husband questioned the charges, the guy told me, “Don’t worry, he’s from here that’s how they act here.” That comment was completely inappropriate and felt borderline racist or at least stereotypical. It doesn’t matter where someone is from anyone would be upset if their car was damaged and they were being overcharged. The employee also threatened to call the police on my husband simply for asking questions and trying to check for damage to our car. I was nothing but cooperative, even apologizing multiple times just to de-escalate the situation. When we went to the second location, we spoke to other people who were ALSO picking up their vehicles and complaining that their cars had been damaged too one lady had a BMW, another had a newer car as well. This didn’t seem like a one-time mistake it seemed like a pattern of careless handling. No one at this business looked or acted like they were professionally trained to handle vehicles. We were met with dismissive attitudes, workers with missing teeth, and zero concern about damaging people’s property. When we pointed out the damage, they immediately blamed us and insisted we must have hit something which we absolutely did not. I will be taking the appropriate next steps to hold this business accountable for the damage done to my vehicle. Until then, I’m leaving this review as a warning: if you value your car, stay far away from Emergency Towing. They are careless, rude, and operate with questionable practices and zero regard for your property.